One of the primary activities that municipalities are involved in is the charging and receiving of municipal rates and tariffs. It is unusual for a property in a town or city to be free of such charges. The local authority then needs to send bills to residents every month and also take the monies paid to them. Their utility bill software therefore needs to be able to handle these tasks.
In order to be successful, the software needs to satisfy some basic requirements. The issuing of the bills alone should satisfy several criteria. One of the most important of these is accuracy. There is a standing urban joke about how some people receive inaccurate municipal accounts. These typically refer to the astronomical figures that the bill displays, such as a power bill for millions of dollars. This is not, however, as much of a joke as it may seem.
Another factor is the sheer population of the residential area. A city can have literally millions of residents. Any database with that many files is going to need the magnitude of its population to be taken into account. The municipal software should be able to handle an enormous amount of entries, entries which are constantly updated.
A particularly and notoriously tricky issue for municipalities is that of non-payment. There is probably no municipality that has not encountered this issue. The poorer residents in the more indigent suburbs sometimes do not pay due to nothing other than their lack of financial resources. However, there are also those who do not pay for other reasons, whatever those may be. The software should be able to deal with these residents, otherwise it is not adequate for municipal purposes.
Third, the software needs to allow its users to produce paperwork that is appropriate to the local residents. Some urban settlements are home to more than one language. This should be accommodated through the use of bilingual bills, or bills issued in the language of a specific resident's area. The software should be able to handle more than one language where this is required.
Staying with language, some residents are either not literate or have only a very low level of literacy. This does not imply that they are low-income earners, either, so it is not a reliable indication of what area or suburb they reside in. They may be professionals or trained workmen, so there is no automatic indication that they stay in the poor suburbs or that they are themselves poor. The bill therefore needs to be very basic in its language, and simple to understand. Where the entire population receives a document, this is always an issue and it should be reflected in the software.
The bill itself should be easy to analyze. It should have an open, simple layout that shows the important amounts and dates, even to a person who is not used to assessing such documents or who has a low level of literacy.
Non-payment and inaccurate statements are two of the serious problems that municipalities encounter in the issuing of their bills. Their software therefore needs to be consistent and accurate. It should also offer extreme ease of use, since in some cities it will have thousands of users and millions of records.
In order to be successful, the software needs to satisfy some basic requirements. The issuing of the bills alone should satisfy several criteria. One of the most important of these is accuracy. There is a standing urban joke about how some people receive inaccurate municipal accounts. These typically refer to the astronomical figures that the bill displays, such as a power bill for millions of dollars. This is not, however, as much of a joke as it may seem.
Another factor is the sheer population of the residential area. A city can have literally millions of residents. Any database with that many files is going to need the magnitude of its population to be taken into account. The municipal software should be able to handle an enormous amount of entries, entries which are constantly updated.
A particularly and notoriously tricky issue for municipalities is that of non-payment. There is probably no municipality that has not encountered this issue. The poorer residents in the more indigent suburbs sometimes do not pay due to nothing other than their lack of financial resources. However, there are also those who do not pay for other reasons, whatever those may be. The software should be able to deal with these residents, otherwise it is not adequate for municipal purposes.
Third, the software needs to allow its users to produce paperwork that is appropriate to the local residents. Some urban settlements are home to more than one language. This should be accommodated through the use of bilingual bills, or bills issued in the language of a specific resident's area. The software should be able to handle more than one language where this is required.
Staying with language, some residents are either not literate or have only a very low level of literacy. This does not imply that they are low-income earners, either, so it is not a reliable indication of what area or suburb they reside in. They may be professionals or trained workmen, so there is no automatic indication that they stay in the poor suburbs or that they are themselves poor. The bill therefore needs to be very basic in its language, and simple to understand. Where the entire population receives a document, this is always an issue and it should be reflected in the software.
The bill itself should be easy to analyze. It should have an open, simple layout that shows the important amounts and dates, even to a person who is not used to assessing such documents or who has a low level of literacy.
Non-payment and inaccurate statements are two of the serious problems that municipalities encounter in the issuing of their bills. Their software therefore needs to be consistent and accurate. It should also offer extreme ease of use, since in some cities it will have thousands of users and millions of records.
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You can find an overview of the benefits of utility bill software and more info about a great software program at http://www.quikwaters.com right now.
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